Privacy notice.

Outdoor Indoor Cleaning Co Ltd is responsible for the personal information described in this notice. Our company number is 16773271.

Questions about your information can be sent to hello@outdoorindoorcleaningco.com or raised by calling 07710 246334.

When you enquire about our services or become a customer, we may collect the information needed to understand, quote for and carry out the work. This may include:

• your name and contact details;
• the property location and relevant job or access details;
• your messages and other correspondence with us;
• photographs you choose to provide for assessment, quoting or carrying out the work; and
• billing and payment records where relevant.

We only ask for information that is relevant to the enquiry, work or our legal and business records.

We do not routinely ask for or collect health information or other special-category personal data.

If you voluntarily tell us sensitive information because it is relevant to providing the service safely and appropriately, we will handle it only where necessary and where a valid condition under UK data protection law applies. This may include explicit consent where appropriate. Please only share what is needed.

We may use relevant personal information to:

• respond to an enquiry and discuss the property or work;
• assess requirements, arrange a visit and prepare a quote;
• plan, provide and manage agreed services;
• communicate about appointments, access, changes or follow-up work;
• issue invoices, record payments and maintain appropriate business records;
• protect people, property and the business, and manage disputes or legal claims; and
• meet legal, tax, accounting or regulatory requirements.

Our lawful bases will depend on the circumstances. We usually rely on taking steps at your request before entering into a contract, or performing a contract with you. We may also rely on legal obligations and our legitimate interests in running the business, keeping suitable records, providing a safe and effective service, and establishing or defending legal claims. Where consent is the appropriate basis, you may withdraw it at any time.

We do not share personal information unless there is a genuine business or legal reason. Where necessary, information may be shared with service providers who help us operate the business or deliver agreed work, professional advisers such as accountants or legal advisers, and insurers, regulators, law-enforcement bodies, courts or public authorities where disclosure is lawfully required.

We take reasonable steps to limit any information shared to what is needed for that purpose.

We keep personal information only for as long as it is reasonably needed for the enquiry or service, our business records, legal and accounting obligations, or the handling of a complaint, dispute or claim. Different records may therefore be kept for different lengths of time. When information is no longer required, it will be securely deleted or disposed of.

We use reasonable organisational and technical measures appropriate to a small business to protect personal information from loss, misuse, unauthorised access, alteration or disclosure. Access is limited to people who need the information for a legitimate purpose. No method of storing or sending information can be guaranteed completely secure, but we take its protection seriously.

Depending on the circumstances, UK data protection law may give you the right to ask for access to your personal information, correction of inaccurate information, deletion, restriction of use, objection to certain uses, or transfer of information in a portable format. You may also withdraw consent where we rely on it.

Some rights are subject to legal limits and may not apply in every situation. To make a request, email hello@outdoorindoorcleaningco.com. We may need to confirm your identity before responding.

Please contact us first if you have a concern so we can try to resolve it.

You also have the right to complain to the Information Commissioner's Office, the UK regulator for data protection. Guidance and contact details are available at ico.org.uk.