Booking and payment terms

Before you accept a paid booking, you will receive the following in writing.

• The agreed work and what is not included
• The price or hourly rate, and any agreed spending limit
• Travel and any additional costs
• Who is responsible for payment
• Payment and cancellation terms
• Relevant working boundaries

Additional work or charges require your approval before they proceed.

This is currently arranged personally by email or message. The website does not record a booking, contract or acceptance on your behalf.

• No forced disposal. Nothing is removed or disposed of without your informed agreement.
• Decisions about possessions need appropriate authority and consent.
• Work goes ahead only where conditions are safe.
• Nobody may smoke inside the property or near the working area during a visit. Smoke-free working conditions.
• Paid services are for adults aged 18 and over, and children in the home must be supervised by a responsible adult throughout. Safeguarding policy.
• Your privacy is respected. Privacy notice.
• Services stay within the limits described on each service page.

Domestic work is payable to Outdoor Indoor Cleaning Co Ltd by bank transfer within 24 hours of the invoice being issued and sent to the agreed billing contact. Invoices are normally issued on completion of each visit, remote session or agreed project stage. Each invoice shows the exact payment deadline. Any different payment arrangement must be expressly agreed in writing before booking.

For longer domestic projects, work is normally invoiced weekly or at each agreed stage, and every invoice is payable within 24 hours of being issued.

Payment is accepted by bank transfer only. Cash and cheques are not accepted.

• Payment must only be sent using the details on an official Outdoor Indoor Cleaning Co Ltd quotation or invoice.
• No employee or representative will request payment into a personal bank account.
• Please contact the business directly if you receive unexpected or changed bank details.
• Bank account numbers and sort codes are never published openly on this website.

A referral does not automatically change domestic payment terms. Organisations commissioning and paying for work must agree their payment terms, billing contact and any purchase order requirements before booking.

Your statutory consumer cancellation rights are not affected. If you would like work to begin during a cooling off period, you will be asked to request this separately and explicitly, and you will be told how this affects your right to cancel once the work has been fully carried out.

The cancellation terms for your booking will be set out in writing before you confirm it.